Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with UrbanMela. We are committed to delivering high-quality handcrafted footwear to our customers in a timely and secure manner. Please read our shipping policy carefully to understand how we process and deliver your orders.

Order Processing

At UrbanMela, many of our products are handcrafted and prepared specifically for each customer after an order is placed. This allows us to maintain strict quality standards and ensure every product meets our expectations before it reaches you.

  • Orders are typically processed within 2–5 business days.

  • Orders are processed Monday through Saturday, excluding public holidays.

  • During high-demand periods, sales, festivals, or promotional events, processing times may be slightly longer.

You will receive an order confirmation email after placing your order and a shipping confirmation once your order has been dispatched.

Delivery Time

After your order has been processed and shipped, estimated delivery times are:

  • Punjab: 2–5 Business Days

  • Major Cities in India: 3–7 Business Days

  • Other Locations in India: 5–10 Business Days

  • Remote Areas: 7–12 Business Days

Please note that these delivery estimates are not guaranteed and may vary depending on courier services, weather conditions, local restrictions, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment is completed.

  • From time to time, UrbanMela may offer free shipping promotions on selected products or orders.

Order Tracking

Once your order has been shipped, you will receive tracking information via email, SMS, or WhatsApp (where available).

Customers can use the tracking number provided to monitor the progress of their shipment through the courier partner's website.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

UrbanMela is not responsible for delays or failed deliveries resulting from:

  • Incorrect address details

  • Incomplete address information

  • Incorrect phone numbers

  • Failure to receive the package at the delivery location

If a package is returned due to incorrect information, additional shipping charges may apply for reshipment.

Delayed Shipments

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:

  • Courier service disruptions

  • Extreme weather conditions

  • Public holidays

  • Natural disasters

  • Government restrictions

  • High order volumes

UrbanMela shall not be held liable for delays caused by circumstances beyond our control.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 48 hours of delivery or the expected delivery date.

Our support team will investigate the matter with the shipping carrier and work towards an appropriate resolution.

International Shipping

Currently, UrbanMela primarily ships within India.

For international shipping inquiries, please contact us before placing an order.

Contact Information

If you have any questions regarding shipping, delivery, or order tracking, please contact us:

UrbanMela Customer Support

📧 Email: urbanmela.in@gmail.com

📞 Phone: +91 98882 73340

📍 Address:
Field Ganj, Near Civil Hospital
#1263, Street No. 1
Ludhiana, Punjab, India

Thank you for choosing UrbanMela. We appreciate your trust and support for handcrafted footwear and local artisans.