Refund policy

UrbanMela Return, Exchange & Shipping Policy

Made-to-Order Products

At UrbanMela, every pair of footwear is carefully prepared by our skilled artisans after your order is placed. Since our products are made-to-order, we may contact you to confirm your shoe size and order details before starting production.

Order Processing & Delivery

  • All products are prepared specifically for your order.
  • Production and quality checking typically take up to 5 business days.
  • Once your order is ready, it is shipped through our delivery partners.
  • Total delivery time is generally 8–10 business days from the date of order confirmation.
  • Delivery times may vary slightly depending on your location and courier service availability.

Return Policy

We want you to be satisfied with your purchase. If you receive a defective or incorrect product, you may request a return within 48 hours (2 days) of delivery.

Return Conditions

To qualify for a return:

  • The return request must be submitted within 48 hours of receiving the product.
  • The product must be in the same condition as delivered.
  • The product must be unused, unworn, and unwashed.
  • The product must not have any scratches, stains, marks, odors, or signs of use.
  • All original packaging, tags, and accessories must be included.
  • The product must pass our quality inspection after it is returned.

Non-Returnable Situations

Returns will not be accepted if:

  • The return request is made after 48 hours of delivery.
  • The product has been worn, used, washed, or damaged.
  • The product shows signs of usage, scratches, stains, or alterations.
  • The item is returned without original packaging or tags.
  • The customer selected an incorrect size after confirming the size with our team.

Exchange Policy

If you receive:

  • A damaged product,
  • A manufacturing defect,
  • Or an incorrect item,

please contact us within 48 hours of delivery with clear photos and your order details.

After verification, we will arrange an exchange or replacement, subject to product availability.

Refund Policy

Refunds will only be processed after the returned product is received and successfully passes our quality inspection.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing time may take 5–10 business days depending on your bank or payment provider.

Shipping charges (if applicable) are non-refundable.

Order Cancellation

Orders may be cancelled only before production has started.

Since every product is prepared specifically for each customer, cancellation requests may not be accepted once the production process has begun.

Important Note

As all UrbanMela footwear is handcrafted and prepared on order by our artisans, customers are requested to carefully review their size, address, and order details during the confirmation process. Our team may contact you for size and order verification before production begins.

Contact Us

For return, exchange, or support-related queries:

Email: support@urbanmela.in
Website: UrbanMela

Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

Last Updated: June 2026